Frequently Asked Questions
Everything you need to know about your HiBREW experience.
What types of coffee capsules are compatible with HiBREW machines?
Most HiBREW multi-function machines are compatible with Nespresso, Dolce Gusto, ESE pods, and ground coffee using our interchangeable adapters.
How long does shipping take for my order?
Orders are typically processed within 1-2 business days. Shipping times vary by location, generally taking 5-10 business days for international delivery.
What is the warranty policy for HiBREW appliances?
We offer a 12-month limited warranty on all coffee machines, covering manufacturing defects and electrical malfunctions under normal home use.
How do I clean and descale my coffee machine?
We recommend descaling your machine every 3 months or after 300 uses using a citric acid solution or commercial descaler to maintain optimal pressure and temperature.
Can I return my product if I am not satisfied?
Yes, we offer a 30-day return policy for unused products in their original packaging. Please contact our support team to initiate a return authorization.
Do you provide international power plugs?
Yes, we ship machines with the appropriate plug type (EU, US, UK, or AU) based on the shipping destination selected at checkout.