Returns & Exchanges

At HiBREW Official Store, we strive for your complete satisfaction with every coffee experience; if you are not entirely happy with your purchase, you may return your machine or accessory within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Securely pack the item in its original packaging, including all manuals, accessories, and power cords to ensure a full refund.

• 3.
  Ship the Item

  Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number.

• 4.
  Inspection and Refund

  Once our technicians inspect the unit for quality assurance, your refund will be processed to your original payment method within 5-7 business days.